Client Relationship Building:
Build and strengthen relationships with key clients, actively engaging to understand their business goals and uncover new growth opportunities.

Account Planning:
Create and implement strategic account plans that drive value, identifying upsell and cross-sell opportunities to maximize client potential.

Customer Retention:
Develop and execute strategies to boost customer loyalty and satisfaction, addressing any concerns quickly to ensure a positive client experience.

Communication and Reporting:
Provide regular client updates and gather feedback to maintain strong relationships. Prepare reports on key performance metrics and account health to keep clients in the loop.

Cross-Functional Collaboration:
Work closely with internal teams to align on client needs, ensuring high-quality service and consistently exceeding expectations.

Qualifications:

• Experience in sales, account management, or a similar client-facing role.
• Strong interpersonal and relationship-building skills.
• Proven success in managing and growing client accounts.
• Excellent communication and presentation skills.
• Detail-oriented and highly organized, with a passion for results.